Return & Exchange Policy

At FLORE ANNSPANTRY, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, please review our return and exchange policy below.

1. Eligibility for Returns & Exchanges

We accept returns and exchanges under the following conditions:

  • Return Period: Items can be returned within 30 days from the date of delivery.

  • Condition of the Item: The product must be unused, unworn, and in its original condition, with tags and labels attached.

  • Clothing & Shoes: These can only be exchanged (not refunded) and must be unworn, unwashed, and in original packaging.

  • Earrings: Due to hygiene reasons, earrings cannot be returned or exchanged under any circumstances.

    Email: info@annspantry.co.uk

2. How to Initiate a Return or Exchange

To request a return or exchange, please follow these steps:

  1. Contact Us: Email our customer support team at info@annspantry.co.uk within 30 days of delivery with your order number and reason for return.

  2. Package the Item: Ensure the product is securely packed in its original packaging to prevent damage during return transit.

  3. Shipping the Return:

    • For unwanted items, the buyer is responsible for return shipping costs.

    • If the item is damaged or faulty, we will provide a prepaid return label.

  4. Processing Time: Once we receive the returned item, please allow 5-7 business days for inspection and processing.

  5. Refund or Exchange:

    • Refunds will be issued to the original payment method (excluding shipping costs).

    • Exchanges will be processed, and a replacement will be sent if eligible.

      Email: info@annspantry.co.uk

3. Damaged or Faulty Items

If you receive an item that is damaged or defective, please notify us within 24 hours of receiving the order by emailing [Your Email] with:

  • Order number

  • Clear photos of the damaged item and packaging

    Email:     info@annspantry.co.uk

    We will arrange for a full refund or a replacement and cover the return shipping costs.

4. Important Notes

  • Returns without prior approval or outside the 30-day window will not be accepted.

  • Items that show signs of use, damage, or missing parts will not qualify for a return or exchange.

  • Refunds may take 5-10 business days to reflect in your account, depending on our payment provider.